Becca Jane St Clair

[copy of the facebook comment I left for Comet on their Facebook Page this evening. Please spread the word.]

Dear Comet,

Given that you do not permit people to post directly to your facebook page (I wonder why?) I am left with leaving you a comment on your most recent entry.

I wish to register a complaint in regards to your telephone customer service representatives who tell lies to their customers. I have been waiting at home all day for the delivery of my birthday present – a new netbook ordered via the Comet website. I rang your overpriced customer service number earlier today and was assured that my item was out for delivery and while she couldn’t give me an exact time, it would be before 7PM. I rang again at 6PM to enquire as to the wherabouts of my delivery as it still had not arrived. I was informed that I was scheduled for delivery from between 7PM and 8PM (which is news to me, as I was told delivery was by 7PM! and if I had known I had an actual slot I might not have wasted my entire day, but I digress), but if I did not hear from the delivery driver by 7:30PM I should ring back because THE OFFICE WAS OPEN UNTIL 8PM. I just rang 15 minutes ago to receive a recording that your office is now closed as of 7PM. This means that your customer service representative LIED TO ME. I cannot possibly trust a company who hires people to tell lies to their customers just so they do not have to deal with them. I do not have my laptop, and my birthday has now been ruined as I was unable to leave my house to go out to dinner due to being told my package would arrive between 7 and 8 when I was expecting it before 7PM.

And now what? I can reschedule delivery for tomorrow, only I’m not available all day tomorrow and no one is there to take my call to reschedule. I am sure that if I ring in the morning, I will be told that it is too late to reschedule delivery services for that day. In fact, the ONLY day I was available from 7AM – 7PM was TODAY, the day I scheduled and paid for delivery.

I would like a REFUND of my delivery charge, a REFUND for all the money I spent ringing up your “10p per minute” line, and an accurate re-delivery slot. It’s either that, or I cancel my order and I will no longer be stepping foot in your store or any of your affiliates (including your web site) and that’s a shame, as my husband and I need all new Kitchen appliances within the next 5 years.

Sincerely,

Rebecca Lockley

—

Yes, I had to leave this as a comment on their most recent post as they have disabled the ability for people to post to their page. I am BEYOND livid. First, that they can’t seem to keep an appointment when the delivery slot IS THIRTEEN HOURS LONG, and second, that they would employ customer service representatives who LIE to the customers. Really? Do they not know what time is knocking off time? Are they sitting in a dark call centre for an additional hour after they shut off the phones? What on earth would possess anyone to tell a customer to ring back A HALF AN HOUR AFTER THEY HAVE GONE HOME FOR THE DAY, if not just because they did not feel like dealing with an irate customer? Oh, don’t they realize that all this does is make me even MORE irate?! If the drivers have mobile phones they are to use to contact customers, why don’t they ring up all their outstanding orders at 8PM just to let the customers know? How do I know my item won’t show up at 11PM tonight after I’ve gone to bed due to a late driver or worse — what if my item has been delivered to the wrong address or left outside the wrong address (which has happened before to me)?

Needless to say, this will be the LAST time Tim and I order ANYTHING from Comet or step foot in their shops. Fortunately, there is a Curry’s in the same shopping centre in Lincoln. It was my own misfortune that I decided to order my new netbook from Comet.

So, yeah. Birthday? Ruined. Netbook? Not delivered. State of the Becca? Extremely cheesed off!!

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